At Mahek India (https://mahekindia.in), we aim to deliver quality incense products to our customers in perfect condition. This policy outlines our return, refund, and shipping terms for all online orders.
1. Return Policy We accept returns in 7 days only in case of defective, damaged, or wrong products received.
Damage, defective and replacement or wrong products will be delivered in 5 -7 working days.
Customers must notify us within 48 hours of delivery by email at support@mahekindia.in with photos of the product and packaging.
Returns will not be accepted for products that have been opened, used, or tampered with.
Products must be returned in their original packaging along with the invoice.
2. Refund Policy
Once approved, refunds will be credited within 7 working days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error.
3. Shipping Policy
Orders are processed and dispatched within 1–3 business days after payment confirmation.
Delivery timelines typically range from 3–7 business days depending on the delivery location.
We use trusted courier partners for shipping across India.
Customers will receive a tracking number once the order is shipped.
Delays caused by courier companies, natural events, or other factors beyond our control are not our responsibility.
4. Non-Returnable & Non-Refundable Items
We do not accept returns or provide refunds for:
Used incense sticks or fragrance products
Products damaged due to misuse or negligence after delivery
Orders returned without prior communication and approval
5. Contact for Returns & Refunds
For any return, refund, or shipping-related queries, please contact:
Mahek India 📧 Email: support@mahekindia.in 🌐 Website: https://mahekindia.in